faq
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Find answers to common questions about our loans, application process, and repayments. If you can’t find what you’re looking for, our team is happy to help – get in touch with us today
About Trusty Finance
Trusty Finance offers secured personal loans ranging from $2,100 to $5,000. Our loans are secured against your motor vehicle, and have flexible terms from 12 to 24 months to suit your budget.
For more details, visit our Personal Loans page.
Trusty Finance offers secured personal loans with amounts ranging from $2,100 to $5,000. These loans are designed to provide fast, flexible funds, tailored to your needs, whether it’s for unexpected expenses, home improvements, or other important life events. You can select a loan amount that suits your situation, with repayment terms spanning 12 to 24 months.
You can find a full overview of loan options on our Personal Loans page.
A personal loan from Trusty Finance can be used for a wide range of everyday needs and important life events. Whether you need to cover unexpected expenses or plan something special, the loan is designed to be flexible and supportive.
Common uses include:
- Emergency expenses and unexpected bills
- Rent and bond payments
- Home improvements and renovations
- Travel and holiday costs
- Wedding expenses
- Medical bills and elective treatments
At Trusty Finance we ensure every loan is the right fit for each customer. This means thoroughly reviewing your financial situation, requirements, and objectives before approving a loan. We’ve made the process clear, transparent, and easy to understand every step of the way.
For more information on what makes Trusty Finance a responsible lender, visit our responsible lending page.
About Your Application
To be eligible to apply for a Trusty Finance personal loan, you’ll need to meet a few straightforward criteria:
- Be at least 18 years old
- Be employed with a consistent income for 90 days
- Be an Australian Citizen or permanent resident with a fixed address
- Have an active email address, phone number & online banking details in your name
- Own a motor vehicle registered in your name
- Be in control of your current finances and handle your existing financial commitments
To apply for a personal loan with Trusty Finance, you may be asked for the following information and documents to help us process your application smoothly:
- Access to your Internet Banking
- Proof of income, such as recent payslips
- Valid identification, such as a driver’s licence or passport
- Car registration certificate
- Details about your employment, residential address and contact info
Applying for a personal loan with Trusty Finance is quick, simple, and fully online. You can apply for a Trusty loan in a few easy steps:
- Check Your Eligibility Make sure you meet the basic eligibility criteria: at least 18 years old, an Australian citizen or permanent resident, have a regular income, own a registered motor vehicle, and hold an Australian bank account.
- Choose Your Loan Amount Select a loan amount between $2,100 and $5,000 that suits your needs. Use the online loan calculator to estimate repayments.
- Prepare Your Documents Gather recent payslips, a valid ID (driver’s licence or passport), and car registration information.
- Submit Your Application Online Fill out the straightforward application form, and submit – no printing paperwork or branch visits.
- Application Review The Trusty Finance team reviews your application based on your ability to repay, not just your credit history. Most decisions are made within one business hour.
- Receive Your Funds Upon approval, funds are transferred directly to your bank account – in most cases within 60 seconds of signing your loan contract.
About Our Approval Processes
When you apply with Trusty Finance, you can expect a fast and hassle-free process. Most applications are reviewed and you’ll have a decision within one business hour. In most cases, once approved, you’ll receive the money within 60 seconds of signing your loan contract.
To help speed up the process, make sure you have all the required documents ready when applying, including proof of income, identification, and vehicle details.
For more details on the application process, visit our How it Works page.
Yes, it’s possible to have more than one personal loan at the same time. When you apply for a Trusty Finance Loan, our team carefully assesses your income, existing repayments to other lenders, and overall financial situation to ensure you won’t be overextended.
It’s important to consider your budget and repayment capacity before taking out additional loans. As long as an additional loan won’t cause any financial hardship and you can manage all of your repayments, it’s possible to have more than one personal loan.
The Household Expenditure Measure (HEM) is a benchmark used across the lending industry in Australia. It reflects the average level of spending for households of different sizes and situations.
When we assess your application, we compare your declared living expenses to the HEM. This helps us check that your stated expenses are realistic and consistent with typical household costs.
- To make sure your budget allows for essential living costs.
- To ensure that loan repayments can be made without causing financial hardship.
- To comply with responsible lending laws and best practices.
About Our Fees and Charges
For the most current interest rates and full details on fees, visit our Rates and Fees page. There, you’ll find all the information to help you understand the costs involved before applying.
Trusty Finance keeps fees simple and transparent with no hidden costs. Typical fees for a personal loan include:
- Establishment Fee: A one-off fee of $400 (plus a $20 setup fee), usually included in your loan amount.
- Missed Repayment Fee: $35 may be charged if a scheduled repayment is missed or returned unpaid.
- No Early Repayment Fees: You can pay off your loan early without penalties.
About Our Repayment Options
Trusty Finance offers flexible repayment options to suit your lifestyle and pay cycle. You can choose to make repayments weekly, fortnightly, or monthly – whichever fits best with your income schedule.
Yes, you can pay off your Trusty Finance loan early at any time, with no early repayment fees or penalties.
Whether you want to make extra payments or pay the loan off in full, Trusty Finance gives you the flexibility to do so without any additional charges.
Get in touch with us if you’d like to discuss your options.
If you’re unable to make your scheduled repayment on time, it’s important to get in touch with us as soon as possible. We understand that life happens, and unexpected challenges can affect your ability to pay.
Contacting us early means we can discuss your situation confidentially and work with you to find a manageable solution.
If you miss a scheduled repayment, it’s important to contact us as soon as possible. A missed repayment may incur a late fee – typically around $35.
We understand that life can throw curveballs and reaching out early allows us to discuss your options and get you back on track without stress.